Returns are covered by the 30 Day Replacement Guarantee scheme, during these 30 days customer can check the product properly, if any discrepancy occurs then they can apply for replacement of the product.
- When Refunds are made, the entire amount paid by the customer except shipping fee / Convenience Fee is transferred to their account
- The customer has to arrange to dispatch the product back to House of Brands Delhi office at their cost.
- Replacement is subject to availability of stock in case a Replacement is not available; HOB will refund the amount for the same, only if the product is returned in the same condition as it was delivered except shipping price.
Some exceptions are there in return policy. There are certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame.
- Anything missing from the package received including price tags, labels, original packing, freebies and accessories.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.